Raspberries.Kids Refund Policy
At Raspberries.Kids, we strive to create personalized children’s stories and illustrations that you and your child will love. However, we understand that sometimes a product may not meet your expectations. To ensure your satisfaction, we offer a 30-day money-back guarantee.
1. Refund Eligibility
You are eligible for a refund if:
- You request a refund within 30 days of your purchase.
- You are not satisfied with the quality of the personalized story or illustrations.
- There is a significant error in the personalized story or illustrations that cannot be resolved through revisions.
2. Refund Process
To request a refund, please follow these steps:
– Send an email to refund@Raspberries.Kids with the subject line “Refund Request” and include the following information:
- Your full name
- Your email address
- Your order number
- A brief explanation of the reason for your refund request
-Our customer support team will review your request and get in touch with you to gather more information about the issue.
-We will make every effort to address your concerns and, if possible, provide a revised version of the story or illustrations that meets your expectations.
-If we are unable to resolve the issue to your satisfaction, we will issue a refund to your original payment method within 14 business days.
3. Refund Limitations
- Once a refund is processed, the downloadable file associated with the refunded order will be removed from your account.
- You are not eligible for a refund if you have violated the terms of service or have engaged in any fraudulent activity related to your purchase.
- We reserve the right to refuse a refund if we determine that the request is not in accordance with our refund policy.
4. Contact Us
If you have any questions about our refund policy or need assistance with your refund request, please do not hesitate to contact our customer support team at refund@Raspberries.Kids. We are here to help and ensure your satisfaction with our products and services.